In a world where IT support often means automated emails and endless queues at global call centres, Stratu takes a different approach. We call it support with proximity. With our it-support og servicedesk your employees gain access to a dedicated team of specialists who know your infrastructure, business processes and people. We take responsibility for everyday technical challenges around the clock, 365 days a year, so your organisation can focus on creating value without being slowed down by IT problems.
You can contact the Stratu servicedesk by:
phone: +45 7199 1939
email: support@stratu.com
Need direct help link to teamviewer?
No more being passed from one person to another. Whether it is a forgotten password, an application error or a server outage, you have one number to call. We own the issue until it is resolved.
Business never sleeps. With an emergency support agreement, you have access to skilled consultants around the clock who can respond digitally or on site when it matters most.
Sometimes remote support is not enough. We offer scheduled on-site days when a support specialist visits your premises, handles day-to-day tasks and advises your team.
Although AI and automation have made IT more efficient, human error and complex integrations remain the greatest sources of downtime. Many companies are tied to providers whose focus has shifted from the customer to internal KPIs and profit.
The greatest frustrations with traditional support:
Faceless support: Employees have to explain their setup from scratch whenever they reach a new support agent in a large organisation. Medarbejdere skal forklare deres setup forfra, hver gang de ringer ind til en ny supporter i et stort hus.
Business knowledge: The user experience is simply better when the support specialist knows your critical systems and understands the language of your toolset.
Unclear responsibility: When multiple suppliers point fingers at one another, the customer is left with the cost of lost productivity.
We manage all or part of your IT operations with one goal in mind: to be your best decision. Our model combines the extensive expertise of a large provider with the proximity and commitment of a smaller partner.
We cover every level of your support requirements:
End-user Support: Fast assistance with Windows, Mac, Microsoft 365 and mobile devices by phone, email or remote access.
Application Support: We assist with the business-critical systems that keep your industry moving.
Data Centre Support: Deep technical assistance for your server environments, whether they are on-premises, in Azure or in our Danish cloud.
Changing support partners is a major strategic decision. We have refined our process to ensure a smooth transition.
1. Mapping and documentation (Weeks 1–2) We review your current setup and document the relevant systems, procedures and governance. This is where we get to know your users and their specific needs.
2. Baseline and setup (Weeks 3–4) We establish access and configure our monitoring tools. We set up your dedicated single point of contact and test that our systems integrate correctly with yours.
3. Go-live and operations (Ongoing) We take over support. You receive regular monthly reports on response times, resolution rates and critical incidents, ensuring complete visibility into the health of your IT.
Great support is about more than friendly voices on the phone. It also depends on the continuous infrastructure tasks we call Operational Excellence.
Patch Management: We ensure that all systems and applications remain up to date, closing security vulnerabilities promptly.
Proactive Monitoring: We monitor performance and resource consumption in real time to prevent bottlenecks.
Traceability and Availability: Full integration with our IT Service Management system, where your assets can be registered and your reporting and operational overview are maintained.
As your support partner, we draw on Stratu’s combined strength across borders while delivering it with a strong local presence.
Platinum partnerships: Our support team has direct access to top-tier technical assistance from partners such as Nutanix and Veeam.
Trust: We do what we say and say what we do. You speak with real people who take responsibility for your working day.
Long-term growth: We build a partnership with room for us to develop and grow together as your business needs change.
Complete the contact form below and one of our specialists will contact you.
Our goal is always to minimise waiting time. Our Standard and Premium agreements include fixed response-time SLAs, but in practice most calls are answered within seconds by a skilled technician.
Our emergency support agreement protects you against critical outages outside normal working hours. With either a Data Centre or Support agreement, you receive a dedicated number for a Danish consultant who can provide urgent assistance around the clock, every day of the year. We monitor critical systems proactively and can often isolate an issue before you notice it.
Yes. During onboarding, we map your application landscape. We can provide first- and second-line support for most standard systems and act as the link to your specialist suppliers.
Absolutely. Our cloud-based support tools allow us to help employees at home or while travelling just as effectively as if they were at headquarters.
In a column in Ingeniøren, our CEO Jeppe Klestrup shares his thoughts on a growing challenge: cyber fatigue.
In the article, he writes:
"Cyber fatigue is a form of mental exhaustion that affects two levels. On one side are employees who face a constant stream of warnings, passwords and security requirements.
The result is not greater vigilance, but that people tune out and ignore warnings simply to get through the working day.
On the other side are decision-makers, including IT managers tired of constantly having to choose between security, operations and budgets."
– Jeppe Klestrup, CEO, Stratu
